A word to the wise. Remember that you get what you pay for and
sometimes even less. That has been my experience with over three
months of headaches with an ISP named Everyone's Internet. I have
spent over 10 hours on the telephone with their tech support trying
to get my domain, email and website functional. You will notice
that I have no website at the moment and haven't since my service
with my old ISP lapsed. My email functions occasionally with lots
of experimentation, and no consistency. Their tech support staff
has never given me the same story twice! In all those hours of calls,
new stories each time. So, it may be only $10 bucks per month, but
I certainly have paid much more dearly. AND, the telephone calls
were not free, I paid for all those hours of long distance.
So, if it sounds too good to be true, it probably
is. That is the case with Everyone's Internet.
On the other hand, my previous ISP, Prismnet here in Austin, has
been saintly. They have had my email functional in a matter of minutes
while staying on the phone with me and talking me through each step
of the way and explaining what is happening. They have been most
kind when I told them I was leaving for a "cheaper" company
and expressed their desire to have me a happy customer, no matter
what. The two people I deal with there, Jody and Ted, have been
professional, educational and kind. Never rude or abrasive.
Please pass on this information to anyone you hear of wanting to
find a "cheaper" ISP. You DO get what
you pay for!
Don't let this happen to you!
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Reprinted with permission by Kay
Kay Baker offers Call Center Solutions to call centers across the
United States. She offers both management and call center representatives
classes as well as consulting on such topics as
- Dealing with Difficult Callers
- Clarify the Caller's Needs and Wants
- Hiring and Motivating Call Center Representatives
- 10 Keys of Protocol for Success Call Centers.
Kay can be reached at firstname.lastname@example.org
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